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Sep 23 2004Bango, a mobile content billing vendor has published a report into the buying
patterns of over two million users and identified the three most common types of
mobile content consumers ? Nibblers, Grazers and Porkers. The Bango research
also sheds light on emerging buying behaviour including Binging, Bill Shock and
the Passing Fad.
With more and more mobile phone users buying content ranging from ringtones,
wallpapers and games to video and adult material, there are a growing number of
Grazers: consumers that consistently spend between US$9 and US$36 per month on
mobile phone content. Grazer spending tends to rise slowly over time; these are
users who will shop around and test new sites.
For every 20 grazers there is a Porker who typically consumes at least
US$54-US$90 of content a month, with a few regularly spending over US$180 per
month. And some of the biggest spenders have been seen to consume up to US$700
of content in peak months. Porkers tend to go back to their favourite sites and
most commonly spend their money on ringtones and adult content.
The third most common content consumer ? the Nibbler ? is only able to cope
with small amounts of content at one time and the buying patterns reveal long
periods between purchases. Typically Nibblers will buy one piece of content such
as a new ringtone or image every few months.
But like Grazers they may have the occasional uncharacteristic binge ? maybe
in response to a text marketing campaign ? spending up to 10 times their normal
limit. But this is usually followed by a 'hangover' and 3-6 months of remorse
until they return for another binge.
"It is fascinating to see these buyer types emerging in the growing mobile
'prairie'," said Ray Anderson, CEO of Bango. "Bango helps content providers
develop strategies to exploit the buying tendencies of each group. For example,
with Grazers it is important that sites change regularly while for Porkers, we
recommend content providers offer a subscription service to tap into their
continual desire to consume."
As well as binging, Bango has also highlighted other common behaviour
patterns. The Passing Fad occurs when customers get excited about mobile content
for the first few months but then either become Nibblers or Grazers, or stop
altogether. We have also noted occasional Bill Shock: consumers who go on a
frantic personalisation spree buying ringtones, wallpapers and games for their
new GPRS phone ? until the first bill arrives